FAQ's

Frequently Asked Questions (FAQs)

We’ve compiled answers to some of the most common questions we receive to help make your shopping experience as seamless as possible. If you have additional questions, feel free to reach out to our customer service team.

1. How can I place an order?

Placing an order is easy! Simply browse our website, select the items you wish to purchase, choose your preferred size and color, and click "Add to Cart." Once you’re ready, head to the checkout page to complete your purchase.

2. What payment methods do you accept?

We currently accept Visa as our only payment method. Rest assured that all transactions are secure and encrypted for your safety.

3. How much does shipping cost?

All orders within the United Kingdom come with Free Shipping! You won’t be charged any extra fees for delivery.

4. How long does shipping take?

  • Order Processing: We process orders within 1-3 business days.
  • Transit Time: Orders typically take 5-9 business days to arrive once shipped.
  • Total Delivery Time: Expect your items to be delivered within 6-12 business days from the time you place your order.

Please note: Orders placed after 05:00 pm will be processed on the next business day.

5. Can I track my order?

Yes! Once your order is processed and shipped, we will send you an email with a tracking number. You can use this number to track your package’s journey to your doorstep.

6. What is your return policy?

We want you to be completely satisfied with your purchase. If you’re not happy with your order, you may be eligible for a return. For detailed information on our return policy, please visit our Return Policy page or contact our support team.

7. Do you ship internationally?

Currently, we only ship within the United Kingdom. We are working on expanding our shipping options in the future, so stay tuned!

8. Can I change or cancel my order?

If you need to make changes or cancel your order, please contact us as soon as possible. We process orders quickly, so changes may not be possible if the order has already been processed or shipped.

9. What should I do if I receive a defective or incorrect item?

We apologize for any inconvenience caused! If you receive a defective or incorrect item, please reach out to our support team with your order details and photos of the issue. We’ll be happy to resolve the problem promptly.

10. How can I contact customer support?

Our customer support team is here to help! You can reach us via:

Our support hours are Monday to Friday, 09:00 am - 05:00 pm (GMT).

Still have questions? Don’t hesitate to get in touch! We’re always here to help and make your Guildcloth experience as enjoyable as possible.